Frequently Asked Questions
Are your products safe to use while breastfeeding or in the early postpartum period?
You can begin using our products as soon as you feel ready. They’re designed to support comfort, recovery, and relaxation in the early postpartum weeks and beyond. Start gently, use for short sessions, and build up as your body allows. If you’ve had a caesarean, complications, or medical advice to delay certain therapies, we recommend following your healthcare provider’s guidance.
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
How soon after birth can I start using your products?
You can begin using our products as soon as you feel ready. They’re designed to support comfort, recovery, and relaxation in the early postpartum weeks and beyond. Start gently, use for short sessions, and build up as your body allows. If you’ve had a caesarean, complications, or medical advice to delay certain therapies, we recommend following your healthcare provider’s guidance.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.